Grievance Redressal

In case any of our c ustomers is having any complaint about Banking Services of Bank of Baroda, s/he is requested to approach concern Branch Manager to resolve the matter at first place. If any customer is not satisfied with reply the customer is requested to follow the established escalation levels given below:

Levels

Escalation

Particulars

Level - 1

Branch Level

In case of any complaint, the matter may be first brought to the notice of concerned Branch Manager for immediate Redressal.

Click here for details of Branch

Online Complaint (SPGRS)

Alternatively, customer may register complaint online, for which an icon "Online Complaint (SPGRS)" has been provided at home page of our bank's website. Upon lodging the complaint in SPGRS, the system provides a "Tracker Id " as an acknowledgement and also to track the progress of the complaint. Complainant has to preserve the "Tracker Id" refrence

Click here to fill Online Complaint Form

Level - 2

Head Office Level

If the complaint is not redressed to the satisfaction of the customer, the matter may be taken up with the Following Officers:

Mr. Partha Pratim Pati
Manager (Operation)
phone: (+91) 3220-255180
email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Mr. Pranab Kumar Das
Manager (Accounts & Statistics)
phone: (+91) 3220-255180

Mr. Apollo Ali
Manager (Inspection & Audit)
Phone: (+91) 3220-255180
email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Level - 3

Secretary

If still any complaint is not redressed, the matter may be taken up with the next level i.e Secretary:

Mr. Subimal Maity
Secretary
Phone (+91) 3220-257709
email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Level - 4

Chairman

If the complainant still feels unsatisfied with the responses received, s/he can address the complaint to the Chairman on the below mentioned address:

Mr. Suvendu Adhikari
Member of Parliament (Loksabha)
Chairman, Contai Co-operative Bank Ltd.
Phone: (+91) 3220-255023
e-mail : This email address is being protected from spambots. You need JavaScript enabled to view it.

External Agencies

Even after this, if s/he is not satisfied, S/he is free to take recourse to the following:
The Banking Ombudsman located in State Capitals under RBI Ombudsman Scheme 2006

Details Given Here